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WE’RE ALWAYS HERE TO HELP
Whether you have a question about a template, need support with a recent order, or want to chat about a collaboration, our inbox is open. (P.S. Need an answer right this second? We might have already answered it over in our FAQ section!)
Frequently Asked Questions
Absolutely not. We built these templates specifically for ambitious founders who don't have a background in design. Everything is completely drag-and-drop, (no code websites!) and we include tutorials and guides where helpful, so you're never left guessing.
Everything is already professionally laid out with design best practices in mind (that's why you love the look!) so we recommend sticking as close to the layout as you can.
For our Canva templates, you can use a free Canva account to make all of your edits (though Canva Pro is always a great upgrade!). For website platforms like Wix, Squarespace, and Shopify, you will need to purchase your own hosting plan directly through them to make your site live. The template itself is just a one-time purchase from us.
Yes, 100%! Think of our templates as a beautiful, strategic foundation. You have total freedom to swap in your own brand colors, change the fonts, upload your own photography, and tweak the layout until it feels perfectly tailored to your unique aesthetic.
For Canva and Shopify templates, instantly. As soon as your checkout is complete, you will receive an email with a PDF download. That document contains the direct links to your new templates and all the instructions you need to start customizing right away.
For Wix and Squarespace, as well as Klaviyo, these templates require manual transfer. Please allow up to 24 hours for the template to arrive.
No, it won't break or replace your current live site! When you purchase a website template from us, it installs as a brand-new, separate website inside your account. You can customize it entirely behind the scenes, and when it is totally perfect, you simply transfer your domain over. (We even have a full step-by-step tutorial on our blog to walk you through it!).
Currently, Thirty One Palms Studio focuses strictly on providing premium DIY templates, so we do not offer "done-for-you" customization.
We do offer Shopify Installation, however it does NOT include custom design work, only installing the theme to look like the demo.
But don't worry, if you hit a snag, our support inbox is always open to help guide you!
Yes! Please review our full licence terms
Due to the nature of digital downloads, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets certain internal criteria (e.g. duplicate order, website or email template that has not yet been transferred), and will grant refunds at our reasonable discretion.
Please read descriptions thoroughly before your purchase to ensure the product meets your needs and is compatible with your software. Nothing herein grants an obligation by Thirty One Palms Studio, LLC to issue a refund. However, we will do everything possible to ensure that you are happy with your purchase!
If you have any questions, please don’t hesitate to get in touch with us at support@31palms.com and we’ll be happy to help!
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