Due to the nature of digital downloads, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets certain internal criteria (e.g. duplicate order, website or email template that has not yet been transferred), and will grant refunds at our reasonable discretion.

Please read descriptions thoroughly before your purchase to ensure the product meets your needs and is compatible with your software. Nothing herein grants an obligation by Thirty One Palms Studio, LLC to issue a refund. However, we will do everything possible to ensure that you are happy with your purchase! 

If you have any questions, please don’t hesitate to get in touch with us at support@31palms.com and we’ll be happy to help!